Terms and Conditions

Welcome to Knav. These Terms and Conditions ("Terms") govern your access to and use of the Knav website, dashboard, embed scripts, and related services (collectively, the "Service") operated by WhatMatters LLC ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

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1. Description of Service

Knav is a software-as-a-service platform that allows users to create, customize, and embed command palette experiences on their websites. The Service includes:

• A web-based dashboard for configuring commands and settings
• Embed scripts that can be installed on third-party websites
• A command palette widget that appears on websites where the embed script is installed
• Analytics and reporting features (where applicable)

2. Account Registration

2.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

2.2 Account Security

You are responsible for safeguarding your account credentials and for any activities or actions under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

2.3 Account Eligibility

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

3. Acceptable Use

3.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only to embed command palettes on websites you own or have authorization to modify.

3.2 Prohibited Activities

You agree not to:

• Use the Service to violate any applicable law or regulation
• Embed the Service on websites containing illegal, harmful, or objectionable content
• Use the Service to collect personal information from end users without proper consent and disclosure
• Attempt to interfere with, compromise, or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove, alter, or obscure any proprietary notices from the Service
• Use the Service to distribute malware, viruses, or other malicious code
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service in any way that could damage our reputation or goodwill
• Circumvent any access or usage limitations imposed on your account

3.3 Embed Script Usage

When using our embed scripts, you agree to:

• Only embed the script on websites you own or have explicit permission to modify
• Not modify, obfuscate, or tamper with the embed script code
• Ensure your use of the command palette complies with your own website's terms of service and privacy policy
• Inform your website visitors about the use of third-party services where required by law

4. User Content

4.1 Your Content

You retain ownership of any content you create through the Service, including command labels, descriptions, and configurations ("User Content"). By using the Service, you grant us a limited license to host, store, and display your User Content solely for the purpose of providing the Service.

4.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to use and authorize the use of your User Content
• Your User Content does not violate any third party's intellectual property or other rights
• Your User Content does not contain any unlawful, defamatory, or objectionable material

4.3 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we determine, in our sole discretion, is harmful, objectionable, or otherwise inappropriate.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its original content, features, functionality, and underlying technology, is owned by us and is protected by copyright, trademark, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written consent.

5.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to you.

6. Pricing and Payment

6.1 Free Tier

We may offer a free tier of the Service with limited features. We reserve the right to modify or discontinue the free tier at any time.

6.2 Paid Subscriptions

Certain features may require a paid subscription. By subscribing to a paid plan, you agree to pay the applicable fees as described at the time of purchase.

6.3 Billing

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selection). Your subscription will automatically renew unless you cancel before the renewal date.

6.4 Price Changes

We reserve the right to change our prices at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following notice of the change.

6.5 Refunds

Payments are generally non-refundable except as required by law or as explicitly stated in our refund policy. You may cancel your subscription at any time, and you will continue to have access to paid features until the end of your current billing period.

6.6 Taxes

You are responsible for any applicable taxes associated with your use of the Service. Prices displayed may not include taxes, which will be added where required.

7. Third-Party Services

7.1 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

7.2 Third-Party Integrations

Certain features may integrate with third-party services. Your use of such integrations is subject to the terms and privacy policies of those third parties.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and share information. By using the Service, you consent to our collection and use of information as described in the Privacy Policy.

9. Disclaimers

9.1 "As Is" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 No Guarantee

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service will meet your specific requirements

9.3 Beta Features

We may offer beta or experimental features. Such features are provided "as is" and may be modified or discontinued at any time without notice.

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

10.2 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

10.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any third party's rights
• Your violation of any applicable law or regulation

12. Term and Termination

12.1 Term

These Terms remain in effect while you use the Service.

12.2 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the dashboard.

12.3 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent or illegal activity, or extended periods of inactivity.

12.4 Effect of Termination

Upon termination:

• Your right to use the Service will immediately cease
• Your embed scripts will stop functioning
• We may delete your User Content and account data
• Provisions that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

14. General Provisions

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [STATE/JURISDICTION], without regard to its conflict of law principles.

14.2 Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

14.4 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.5 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.6 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.7 Notices

We may provide notices to you via email, through the Service, or by posting on our website. You may provide notices to us via the contact information below.

15. Contact Information

If you have any questions about these Terms, please contact us at:

WhatMatters LLC Email: randy@whatmatters.so Address:

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By using Knav, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.